1. Who We Are

Our website address is: https://novatravelegypt.com. We are a tourism agency based in Hurghada, Red Sea, dedicated to providing diving, safari, and sea trip experiences.

2. What Personal Data We Collect & Why

Bookings & Orders

When you book a trip with us, we collect information such as your name, email address, phone number, and hotel name. This data is essential to:

• Process your booking and reserve your spot.

• Arrange hotel pick-up and drop-off.

• Contact you regarding trip updates or changes.

Comments & Reviews

When visitors leave comments or reviews on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Contact Forms

If you contact us via a form on our website, we retain the information you provide (name, email, message) for customer service purposes only. We do not use this information for marketing unless you explicitly opt-in.

Cookies

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices.

3. Who We Share Your Data With

We respect your privacy. We do not sell or rent your personal data to third parties. Your data is only shared with:

• Our Operational Team: (Guides and Drivers) strictly to organize your pick-up and trip logistics.

• Payment Processors: If you pay online, your payment details are processed securely by our payment gateway provider and are not stored on our servers.

4. How Long We Retain Your Data

For users that register on our website (if any), we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. We keep booking records for administrative, legal, and security purposes as required by law.

5. Your Rights Over Your Data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

6. Contact Us

If you have any privacy-specific concerns, please contact us at:

• Email: contact@novatravelegypt.com

• Phone/WhatsApp: +201015107931